CQC Regulations 16, 17, 18 & 20 Management Suite
Clinical Governance, Incidents & Duty of Candour
Manage practice meetings, track significant safety events with Root Cause Analysis (RCA), fulfill statutory Regulation 20 Duty of Candour requirements, handle patient complaints, and generate CQC Regulation 18 notifications.
Record Significant Event / Incident
CQC Regulation 12 & 20 Mandatory Standards
Every dental practice must maintain an active Significant Event Analysis (SEA) register. Moderate or severe incidents triggering Regulation 20 (Duty of Candour) require a prompt, genuine explanation and written apology to the patient within 10 days.
No significant incidents recorded.